Help
How can we help?
Track an order, fix a problem, or find an answer. Chat with us any time.
No answer for that yet. Ask us in chat
Contact us
Reach PRODA.
PRODA is made by Better Soda, Inc. in Los Angeles. Chat, email or write to us.
Chat
Start a chat on this page any time. Ask anything, or ask for a person.
Email
info@drinkproda.com for orders, subscriptions and product questions. Media: press@drinkproda.com.
Mail
Better Soda, Inc. d/b/a PRODA
8233 Kirkwood Drive
Los Angeles, CA 90046
United StatesPlease don’t send a return here before we send you return instructions.
Track your box.
Use the tracking link in your shipping email, or track your order with your order number and email. Orders can arrive in more than one box.
Damaged, wrong, or missing?
Tell us in chat with your order number and what happened, and we’ll make it right. A photo helps if you have one. You don’t need to send anything back.
Change or cancel?
Ask in chat right away with your order number. A request doesn’t change your order until we confirm it.
Bought on Amazon or TikTok Shop?
Start with Your Orders on Amazon (opens a new tab), or the order’s help options in TikTok Shop. You can still tell us about a product issue here.
Answers
Good to know.
What people ask us most. Still stuck? We’re one message away.
Please don’t share payment details or medical records in chat.
Your can
What is PRODA?
A carbonated soda with 10g of whey protein isolate in every 12 fl oz can. It has 0g sugar, 40 calories and no caffeine.
Does PRODA contain milk? Is it vegan?
Yes, PRODA contains milk. Its whey protein comes from milk, so it isn’t dairy-free or vegan. Lactose-free doesn’t mean milk-free, so PRODA isn’t suitable for a milk allergy.
How is it sweetened?
PRODA has 0g sugar and no artificial sweeteners. Strawberry Lemonade, for example, uses stevia and monk fruit extract. Check the label on your flavor for its exact ingredients.
Where can I see ingredients and nutrition facts?
On your can, and on each flavor’s page in the shop. If your can’s label differs from what you see online, go by your can and tell us in chat.
Is PRODA gluten-free and non-GMO?
Yes, PRODA is gluten-free and non-GMO. If you need a specific certificate or allergen document, ask us in chat and tell us which flavor.
Is PRODA kosher or halal?
We don’t have a kosher or halal certificate to share right now. Ask us in chat if you need a specific document.
Is PRODA a meal replacement? Can kids drink it?
PRODA is a soda with protein, not a meal replacement. For children, pregnancy or a medical condition, review the label with your doctor.
Storing and drinking
Does PRODA need to be refrigerated?
Unopened cans are shelf-stable. Keep them cool and dry, away from heat and direct sun, and check the best-by date. Chill before drinking if you like it cold.
I see a little settling. Is that normal?
A little protein settling can happen. Gently mix the unopened can, then let it rest a few minutes before opening. It’s carbonated, so skip vigorous shaking. Lumps that won’t mix in, an odd smell or taste, or a damaged can are different: stop drinking it and tell us in chat.
Something seems wrong with my can.
Stop drinking it and keep the can and packaging if you can. Tell us in chat with the flavor, where you bought it and what you noticed. A photo of the can and its best-by or lot marking helps. If you feel seriously unwell or have trouble breathing, get urgent medical help first.
Orders and shipping
Where’s my order?
Use the tracking link in your shipping email, or track your order with your order number and email. You can also ask us in chat with your order number. Orders can arrive in more than one box.
Where do you ship, and how long does it take?
We ship to the contiguous 48 states and Washington, D.C. We can’t ship to Alaska, Hawaii, U.S. territories or outside the U.S. Standard delivery is usually 3 to 5 business days once your order ships. Shipping is free on 2+ cases, and checkout shows your options.
My order arrived damaged, wrong or incomplete.
Sorry about that. Tell us in chat with your order number and what happened, and we’ll make it right. A photo helps if you have one. You don’t need to send anything back.
Tracking says delivered, but I don’t have it.
Check around your door and with neighbors, and remember an order can arrive in more than one box. Still missing? Tell us in chat with your order number.
Can I cancel or change my order?
Tell us in chat right away with your order number. A request doesn’t change your order until we confirm it, and once an order ships we can’t change it.
Can I return PRODA if I don’t like the flavor?
Because PRODA is a drink, we can’t take returns for a change of mind. If something arrived damaged, wrong or missing, tell us in chat and we’ll make it right.
When will my refund show up?
Refunds go back to the card or payment method you used. Your bank sets how long it takes to appear on your statement.
I ordered on Amazon or TikTok Shop.
Use Your Orders on Amazon, or the order’s help options in TikTok Shop, for tracking and refunds. You can still tell us about a product issue in chat. If you bought on drinkproda.com, it’s a website order even if Amazon delivered it.
Subscriptions and account
How do I change or cancel my subscription?
Go to Manage subscription and sign in with the email from your order, or use the link in your subscription emails, to skip, pause, change or cancel. Make changes before your next renewal is processed. Amazon subscriptions are managed on Amazon.
I can’t sign in to my account.
Go to account.drinkproda.com and enter the email from your order. You’ll get a one-time code by email, so check spam if it doesn’t arrive. Never share that sign-in code in a chat.
Buying PRODA
Which flavors and packs can I get?
Seven flavors: Classic Orange, Cherry Lime, Golden Apple, Lemon Lime, Root Beer, Shirley Temple and Strawberry Lemonade. Every case has 12 cans. Instant Classics has three each of Classic Orange, Cherry Lime, Lemon Lime and Strawberry Lemonade. Fan Favorites has three each of Cherry Lime, Golden Apple, Shirley Temple and Strawberry Lemonade.
Where can I buy PRODA?
Right here, on Amazon, and at Sprouts. Find a store near you, and call ahead since flavors vary by store.
How much is it? Are there discounts?
Prices are on each product page, and checkout shows your final total. Current offers are shown on the site and applied at checkout. Prices and offers on Amazon and in stores can differ.
Working with PRODA
I’m a creator or athlete. Can we work together?
Request samples on our creators page: tell us about yourself, where you post and the flavors you’d like to try. We read every request. Sending one doesn’t confirm samples, a collaboration or payment.
How do I stock PRODA in my store?
Apply for wholesale, or tell us about your store in chat. Pricing and access follow approval.
Press, partnerships and investors
Start a chat and tell us who you are and what you have in mind. For media requests you can also email press@drinkproda.com.
Getting help
How do I reach a person?
Ask for a person in chat at any time, or email info@drinkproda.com. You never need to sign up for marketing emails or texts to get help.
Work with PRODA
What do you have in mind?
Creators & athletes
Introduce yourself and your idea.
Start a chatEvents & partnerships
Bring PRODA to your community.
Start a chatWholesale
Apply to stock PRODA. Pricing and access follow approval.
Apply for wholesalePress
Interviews, stories, and brand information.
Start a chatBusiness & investors
Investment, services, or another idea.
Start a chatA chat doesn’t confirm a meeting, purchase, or partnership. We review fit before discussing product, payment, or shipping. Prefer email? Write to info@drinkproda.com or press@drinkproda.com.
Ready for a case?
Pick your place to shop.
Choose your favorite flavor, or meet a few new ones. Prices and offers can differ by retailer.