Refund policy

Refund Policy

Effective: August 31, 2026

This Refund Policy applies to eligible direct purchases and subscription orders placed through drinkproda.com. Purchases completed directly on Amazon.com are governed by the return and refund terms shown on Amazon.

1. Final Sale and Change-of-Mind Returns

PRODA products are consumable beverages. Except as required by law or expressly stated in this Policy, sales are final and we generally do not accept returns, exchanges, or refunds for a change of mind, taste preference, or an incorrect flavor or quantity selected by the customer.

2. Wrong, Missing, Damaged, Unsafe, Recalled, or Defective Products

Please contact us if an order contains the wrong product, is missing an item, arrives damaged, or contains a product that appears unsafe, recalled, defective, or materially different from what you ordered. After reviewing the issue, we will provide an appropriate remedy, which may include a replacement, reshipment, or refund for the affected product or amount.

Report an issue promptly, preferably within 48 hours after delivery, at info@drinkproda.com. Include your order number, a description of the issue, and clear photos of the shipping package, product, lot or date code, and damage if available. A report made after 48 hours does not waive a right or remedy that applicable law does not allow us to limit.

Keep the product and packaging until we complete our review or tell you they may be discarded. If a product appears unsafe or is subject to a recall, do not consume it. Follow any instructions in the recall notice or instructions we provide.

3. Lost Packages and Delivery Issues

If tracking shows an unusual delay, failed delivery, or delivery that you cannot locate, contact us at info@drinkproda.com with your order number. We may need to work with Amazon Multi-Channel Fulfillment, Amazon Logistics, or another carrier before determining the appropriate resolution. Review our Shipping Policy for additional delivery terms.

4. Order Changes and Cancellations

To request an order change or cancellation, email info@drinkproda.com immediately with your order number and "CANCEL/MODIFY" in the subject line. We will try to accommodate a request received before the order is released to fulfillment, but cannot guarantee a change or cancellation after an order is placed. Once an order has been released to fulfillment or shipped, the final-sale terms above apply except as required by law or expressly stated in this Policy.

If we cannot ship an order within the applicable promised period and you choose to cancel when entitled to do so, we will provide the full and prompt refund required by law.

5. Subscription Orders

Canceling a subscription affects future renewals only. It does not cancel or refund an order that has already been processed or released to fulfillment. That order remains subject to this Refund Policy. Review our Subscription Policy for renewal and cancellation terms.

6. Refund Method and Timing

An approved refund will be issued to the original payment method. We will refund all amounts required by applicable law, including applicable shipping charges when required. After we issue a refund, the time it takes to appear in your account may depend on your bank, card issuer, or payment provider.

7. Return Instructions

Do not mail or deliver a product to Amazon, a fulfillment center, or another address unless we first provide written return instructions. We are not responsible for a product sent without authorization or to an incorrect address, except where applicable law provides otherwise.

8. Non-Waivable Rights

Nothing in this Policy limits a warranty, consumer-protection right, or remedy that applicable law does not allow us to limit. If this Policy conflicts with a non-waivable legal right, that right controls.